We understand that online shopping doesn't always go as planned, which is why we've made our return policy as simple and straightforward as possible. Please review the following terms regarding cancellations, returns, refunds, and shipping.
Cancellation
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Before Shipment: Orders can be cancelled without any charge before they have been shipped. If your order has not yet shipped and you wish to cancel, please contact our customer service team immediately at service@quibikey.com to process the cancellation.
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After Shipment: Once an order has been shipped, it will be subject to our returns policy detailed below.
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Returns
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Time Frame: You have 30 days from the date you receive your order to decide if an item is right for you. If you wish to return an item, please contact us at service@quibikey.com within this time frame to initiate the return process.
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Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We also require a receipt or proof of purchase.
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Exclusions: Please note that certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Sale items are also typically non-returnable. Please contact us at service@quibikey.com if you have questions or concerns about your specific item.
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Process: To start a return, you can contact us at service@quibikey.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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Refunds
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Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within a certain amount of days, depending on your bank's policies.
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Shipping Costs: Please note that original shipping fees are non-refundable and return shipping costs are the responsibility of the customer. We only cover return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
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Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@quibikey.com.
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Shipping
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Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Damaged Items: If you receive a damaged or defective item, please contact us immediately at service@quibikey.com so we can evaluate the issue and make it right.
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Lost Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
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Thank you for shopping with us. We're committed to ensuring the satisfaction of our customers and hope this return policy helps you shop with confidence.
How to Initiate a Return or Exchange
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For Domestic Orders: We are pleased to offer free returns via mail for all domestic online orders. If your purchase isn’t quite right, we're here to assist you in finding a better match. To start your return or exchange, please visit our returns/exchange center. Note that items marked as final sale are not eligible for return.
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For International Orders: Initiating a return for an international order is straightforward. Please use our international returns portal to get started.
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Our Return Policy in Detail
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Returns are accepted within 30 days of receipt, except for items marked as final sale at the time of purchase. Please include the original packing slip or a printout of the email confirmation with the items you're returning clearly circled, and indicate that you're requesting a refund.
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Is There a Fee to Return My Order?
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We offer complimentary return shipping for all U.S. customers. International customers may incur charges for returns shipped back to the U.S. Please be aware, original shipping fees are not refundable and we do not charge restocking fees.
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Trouble Finding Your Shipping Label?
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After initiating a return or exchange, instructions for printing your free pre-paid return shipping label will be provided. You will also receive an email with tracking information and a copy of your return label for your records.
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Return Processing Time
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Once your return is received, you will be notified via email once your refund has been processed. This process involves logging the item, quality inspection, and then submission for refund. Credit card refunds can take between 5-10 business days to appear on your statement.
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Received the Wrong Product?
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We apologize if you receive an item different from what you ordered. Please reach out to us directly, and we’ll ensure you get the correct item as soon as possible.
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Warranty Claims
For warranty claims regarding your product, please send an email with the following details:
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Your name
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Phone number
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Shipping address
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Detailed description of the issue
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Product description and iPhone size, if applicable
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Attach any relevant photos
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Original proof of purchase may be required
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Upon submitting your warranty claim, please allow 1 to 3 business days for us to process and respond. You will be informed via email about the warranty authorization, and whether a replacement or repair is warranted.
Warranty and Liability Limitations
Our warranty covers defects in materials and workmanship under normal use for six months from the original purchase date, when bought through authorized channels. This warranty is limited to repair or replacement of the product and does not cover damages caused by accident, misuse, or normal wear and tear.
Consumer Protection
This warranty complements any rights and remedies provided under consumer laws in your jurisdiction. Where consumer law limits or prohibits the exclusion of implied warranties or liability, our liability shall be limited to the maximum extent permitted by law.
